Shipping Policy

1. Processing time

Orders are prepared and packed within a few business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

You will receive a confirmation email when your order is placed and another when it ships.

2. Shipping rates and delivery times

Shipping rates and estimated delivery times are shown at checkout, based on your address and the shipping method you choose.

Delivery estimates are not guarantees. Carrier delays, weather and high-volume periods can affect arrival dates.

3. Where we ship

We currently ship to the destinations offered at checkout. If your country is not listed, write to us and we will let you know if that changes.

4. Tracking your order

Once your order ships, we will email you a tracking number. It can take a day or two for tracking details to update after the carrier receives the parcel.

5. Customs, duties and taxes

For international orders, customs duties, import taxes and fees may apply and are the responsibility of the recipient. These charges are set by your country and are not included in our prices or shipping rates.

6. Incorrect addresses

Please check your shipping address before placing your order. We are not responsible for parcels sent to an address that was entered incorrectly. If you notice a mistake, contact us right away and we will do our best to correct it before the order ships.

7. Lost or damaged parcels

If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us within a reasonable time and we will work with the carrier to make it right.

8. Contact us

If you have any questions, write to us at support@eliteedgesupply.com. We read every message and reply as soon as we can.