Refund Policy

1. Returns

If you are not satisfied with your purchase, you may request a return within a set number of days after delivery. Items must be unused, in their original condition and in their original packaging.

Because leather marks with use, items that show signs of wear may not be eligible for return.

2. How to start a return

Email support@eliteedgesupply.com with your order number and the item you would like to return. We will reply with instructions and a return address.

3. Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method.

Refunds can take several business days to appear, depending on your bank or card provider.

4. Return shipping

Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are generally non-refundable.

5. Damaged or incorrect items

If your order arrives damaged, defective or not as ordered, contact us promptly with a description and, if possible, photos. We will arrange a replacement or refund.

6. Exchanges

If you would like a different piece, the quickest way is to return the original item and place a new order. Contact us if you need help.

7. Non-returnable items

Items that have been personalised, heavily used or damaged after delivery cannot be returned.

8. Contact us

If you have any questions, write to us at support@eliteedgesupply.com. We read every message and reply as soon as we can.